Shipping policy
Your star gift, delivered your way
Your personalised digital certificate arrives by email within 15 minutes, ready to share or print. For a gift to unwrap and keep, choose our printed gift set with free standard shipping.
Need your printed gift sooner? Choose an available fast or express option at checkout. Enter your shipping address to see the services, prices and delivery information for your destination.
Time from ordering to arrival includes production, dispatch and carrier transit. Business-day estimates exclude weekends and public holidays. You will receive tracking when your printed gift set is dispatched.
The estimates below are approximate carrier transit times after dispatch. Your estimated arrival dates, including preparation time, are shown at checkout for your shipping address. Orders ready before 14:30 German local time are normally dispatched the same business day; later orders are normally dispatched the next business day.
| Destination | Delivery options |
|---|---|
| USA |
Free standard shipping included Choose the delivery option that suits your occasion. Available faster services, prices and delivery information are shown at checkout for your shipping address. |
| Canada |
Free standard shipping included Choose the delivery option that suits your occasion. Available faster services, prices and delivery information are shown at checkout for your shipping address. |
| Australia |
Free standard shipping included Choose the delivery option that suits your occasion. Available faster services, prices and delivery information are shown at checkout for your shipping address. |
| United Kingdom |
Free standard shipping included Choose the delivery option that suits your occasion. Available faster services, prices and delivery information are shown at checkout for your shipping address. |
| Germany | Free tracked delivery via DHL · approx. 1–3 business days. |
| Europe (excluding Germany, Austria and the United Kingdom) | Free tracked delivery via FedEx · approx. 2–4 business days. Express via UPS · approx. 1–3 business days; upgrade price shown at checkout. |
| Austria | Free tracked delivery via DHL · approx. 2–5 business days. |
| India, Japan, South Korea, Thailand, Mexico, Saudi Arabia and the UAE | Free tracked standard delivery via UPS · approx. 5–8 business days. Express via UPS · approx. 1–2 business days; upgrade price shown at checkout. |
| China | Free tracked standard delivery via UPS · approx. 5–8 business days. Express via UPS · approx. 2–3 business days; upgrade price shown at checkout. |
| New Zealand | Free tracked standard delivery via UPS · approx. 5–8 business days. Express via UPS · approx. 4–5 business days; upgrade price shown at checkout. |
| Brazil | Free tracked delivery via UPS · approx. 3–5 business days. |
| Qatar and South Africa | Free tracked delivery via FedEx · approx. 3–5 business days. |
Choose your preferred delivery speed at checkout. Availability and estimated arrival dates depend on the destination postcode and order time; customs processing, local holidays or remote locations may affect delivery.